If you're a pet owner in the U.S., you already know how important it is to protect your furry family members — and your wallet — with good insurance.
Pets Bestis one of America's top-rated pet insurance companies, trusted by thousands.
But here’s the real secret: knowing how to file a Pets Best insurance claim properly can mean the difference between a fast payout or endless frustration!
Today, I'll walk you through exactly how to submit a Pets Best insurance claim— and share some insider tips to make sure you get reimbursed quickly and without stress.
Step 1: Know What Your Pets Best Policy Covers
Before you even visit the vet, it's critical to understand your plan
Pets Best Insurance typically covers:
- Accidents and emergencies
- Illnesses (like infections, cancer, diabetes)
- Hereditary and congenital conditions
- Prescription medications
- Specialized treatments (like acupuncture and chiropractic care)
Optional wellness coverage can also help with:
- Vaccinations
- Annual exams
- Flea/heartworm prevention
Pro Tip: Pre-existing conditions, cosmetic procedures, and non-medical services are usually NOT covered — review your policy carefully!
Step 2: Pay the Vet Bill and Gather Your Documents
With Pets Best, you usually pay the vet first, then file for reimbursement.
Before you leave the vet's office:
- Request a detailed, itemized invoice
- Ask for complete medical records (especially if it’s your first claim)
You’ll need:
- The paid invoice
- Vet medical records
- Any diagnostic test results (if applicable)
Pro Tip:Take clear photos or scans of all documents — blurred images can delay your claim!
Step 3: File Your Claim Easily Online (or Mobile App)
Filing a claim with Pets Best is simple — they offer multiple ways:
- Through the Pets Best online portal
- Using the Pets Best mobile app (Android & iOS)
- Emailing or faxing your claim (old school, but it works!)
Here’s the online process:
1. Log into your Pets Best account.
2. Select "Submit a Claim."
3. Upload the invoice and medical records.
4. Review your submission and hit "Submit."
Pro Tip :Claims filed via the app are often processed faster than emailed ones!
Step 4: Understand How Reimbursements Work
Pets Best offers **customizable plans, so your reimbursement depends on:
- Your deductible (e.g., $250 annually)
- Your reimbursement percentage (70%, 80%, or 90%)
- Your coverage limits(annual max payout)
👉 Example:
- Vet bill: $1,200
- Deductible: $250 (already met)
- Reimbursement rate: 90%
- You’ll get back: $1,080!
Pro Tip: Direct deposit payouts are faster than paper checks. Set it up in your account!
Step 5: Track Your Claim Status
Pets Best usually processes claims within 5–7 days (sometimes even faster!).
You can track your claim by:
- Logging into your Pets Best account
- Checking the app for real-time updates
- Enabling email or SMS notifications
Pro Tip:If your claim is delayed, reach out to customer support — they’re known for fast, friendly service!
Final Thoughts: Don’t Leave Money on the Table!
Veterinary care can be expensive, but with Pets Best Insurance — and by filing your claim the right way — you can save hundreds or even thousands every year.
Follow the steps above, stay organized, and get the most out of your pet insurance investment!
Your furry friend — and your wallet — will thank you
FAQ
Q1. How long does Pets Best take to process a claim?
> Usually 5–7 business days, depending on claim volume and if documents are complete.
Q2. Does Pets Best pay vets directly?
> Yes, but only at participating veterinary offices that allow direct pay arrangements.
> Absolutely! You can track it easily through the online portal or mobile app.